Here’s a number we’re a little obsessed with: nine seconds.
That’s our average call answer time. Not our target. Not our “aim.” Our actual, measured average. When one of our clients picks up the phone because something’s gone wrong, a real person at BOOM I.T. answers in about the time it takes to read this sentence.
And we’re so confident about it, we’re going to dare you to test us. More on that in a second.
Why nine seconds is the whole point
Most IT support works like this: something breaks, you log a ticket, you get an automated email with a reference number, and then… you wait. Your problem joins a queue. Somewhere down the line, someone picks it up. Maybe today. Maybe tomorrow. Meanwhile your team is stuck, and you’re refreshing your inbox hoping for movement.
We don’t do that. We don’t have a ticketing system for our clients to get lost in.
When something goes wrong, we want you to call us. Because a phone call gets you a human, and a human gets you help — immediately. No portal. No reference number. No “your ticket has been assigned to the queue.” You explain the problem, and we start fixing it while you’re still on the line.
That’s the difference nine seconds makes.
What actually happens when you call
Let’s break it down, because the speed is only half the story:
The fact: our average call answer time is nine seconds — and within those seconds, we’re already dealing with your issue.
The advantage: your problem gets worked on the moment you notice it. Not logged. Not queued. Not forgotten in a backlog. You talk to someone who can actually do something about it, right now.
The benefit: downtime measured in minutes, not days. Your team keeps working, keeps earning, and you never have to chase a reference number again. No follow-up emails. No “just checking in on ticket #48291.” Just a fixed problem and a productive day.
Why speed is the whole game: for a business, every minute of IT downtime is money quietly walking out the door. Nine seconds to answer — and straight into solving it — is how we keep that door shut.
The bit where we dare you
Here’s the thing about big claims — anyone can make them. So we’re not asking you to take our word for it. Call us and time it yourself.
To keep it fun (and to save you the awkward “this is going to sound strange, but…”), we’ve given you a secret word. When we answer, just say it — and our team will know exactly what you’re up to.
Call BOOM I.T., and when we answer, just say “BOOM!” That’s your signal — our team will know you’re putting our nine seconds to the test, and they’ll happily play along. Say Boom, start your stopwatch, and see for yourself. We’re that confident.
Simple, isn’t it?
When you need help, you call. We answer in nine seconds. You get help straight away. That’s it. That’s the whole promise — no tickets, no queues, no chasing.
So next time your tech throws a wobbly, don’t fire off an email into the void. Pick up the phone, say the magic word, and watch what nine seconds of proper IT support actually looks like. Call BOOM I.T. on 03333 660 005 — say “Boom” — and start the clock.